Trino Privacy Policy

At Trino Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit Trino Casino.com, register an account, or use our services. By accessing Trino Casino, you agree to the practices described below, and we encourage you to read this policy carefully before using our platform.

Who We Are

Trino Casino is owned and operated by Fortuna Games N.V., a company registered in Curacao under registration number 162413, with its registered address at Seru Loraweg 17 C, Willemstad, Curacao. We hold a license issued by the Curacao Gaming Authority, licence No. OGL/2024/112/0974. For billing purposes and EEA representation, we work with Deltaprime Limited, registration number HE 444864, based in Nicosia, Cyprus. Throughout this policy, "we", "our" and "us" refer to Trino Casino and its operating entities.

Information We Collect

When you create an account or interact with our services, we collect various categories of personal data necessary to provide our games, process transactions, and comply with our regulatory obligations.

• We collect registration details, including your name, date of birth, email address, phone number and country of residence
• We gather identity verification documents such as photo ID, proof of address, and in some cases certified passport or ID copies
• We collect financial information, including payment method details, proof of payment ownership, source of funds and source of wealth where required
• We record your gaming activity, including deposits, withdrawals, bets, wins and bonus usage
• We may collect technical data such as your IP address, device type, browser information and login timestamps
• We may request a selfie, liveness check, face verification or a verification call to confirm your identity

How We Use Your Information

We use the data we collect for legitimate business purposes connected to operating Trino Casino and complying with applicable gambling regulations.

• We use your information to verify your identity and prevent fraud, in line with our Know Your Customer (KYC) obligations
• We process your data to manage deposits, withdrawals and bonus eligibility, including our welcome bonus and ongoing promotions
• We use your contact details to send account notifications, security alerts and, where you have consented, marketing communications
• We analyse gaming behaviour to support responsible gambling tools and detect unusual activity
• We retain records as required by Curacao Gaming Authority regulations and anti-money laundering laws

Mandatory Verification

KYC verification is mandatory before any withdrawal, regardless of amount, and whenever your cumulative lifetime deposits reach EUR 5,000. We require you to complete verification within 90 days of registration or 30 days of a request, whichever comes first. If you fail to do so, we may close your account and void any winnings, although your deposits remain refundable.

How We Protect Your Data

Here at Trino Casino, we implement technical and organisational measures designed to safeguard your personal data against unauthorised access, loss or misuse. Our security protocols include encryption, restricted internal access, and regular monitoring of our systems. While we take data protection seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment providers, including Visa, Mastercard, Skrill, Neteller, MiFinity, Google Pay, Apple Pay and Revolut, to process your deposits and withdrawals
• We disclose information to regulatory authorities, such as the Curacao Gaming Authority, when legally required
• We may share data with identity verification and fraud prevention partners to complete KYC checks
• We work with our affiliate programme, Trino Partners, under strict confidentiality obligations regarding any data shared
• We may disclose information to law enforcement agencies when required by law or to protect our legal rights

Cookies and Tracking Technologies

Our Trino platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site performance. We at Trino use this data to improve navigation across Trino Casino.com and to tailor promotional content to your interests. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

International Data Transfers

Because we serve players across multiple regions, including New Zealand, Poland, Norway, Canada, Brazil, Australia, and other target markets, your data may be transferred and processed outside your country of residence. We ensure that any such transfers are handled with appropriate safeguards consistent with our regulatory obligations.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and regulatory reporting requirements. Transaction records, KYC documentation and communication history are typically retained for a period required under Curacao gaming regulations, even after account closure.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You can withdraw consent for marketing communications at any time
• You have the right to object to certain types of data processing where applicable

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable data protection laws.

Restricted Jurisdictions and VPN Use

We do not accept players from restricted countries, including the United Kingdom, United States, Russia, and other jurisdictions listed in our terms. We prohibit the use of VPNs, proxies or similar services that mask or manipulate your real location, and we may use the data we collect, including IP address information, to verify your eligibility to play at Trino Casino.

Children's Privacy

Our services are intended strictly for adults of legal gambling age. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take immediate steps to delete such information and close any associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page periodically. Continued use of Trino Casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to us through our 24/7 live chat or by email. You can contact our support team at support@Trino Casino.com, our verification team at kyc@Trino Casino.com, or our responsible gambling team at responsible@Trino Casino.com. We are here to help with any privacy-related concerns you may have while using Trino Casino.